View Articles by Product or Module

There are no sub categories

Category » Licensing/Installationrss button

(Page 1 of 2)      Prev | 1 | 2 | Next

There were 32 articles found in this category:

  1. questionWhat are the system requirements for the Datamine Discover 64-bit?
    The Datamine Discover 2021 Bundle supports and installs MapInfo Pro Advanced 2019.3 and Discover3D. Datamine Discover 2019 supports the following operating systems: Windows® 10 (64-bit) Windows® 8 (64-bit) Windows® 8.1 (64-bit) - Apple Macintosh OSX and Linux operating systems a ...
  2. questionUninstalling/Reinstalling or Upgrading MapInfo Discover - Settings and Licensing
    Occurrence If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files? Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations? Solution ...
  3. questionDiscover Release History and Versions
    v1.0 December 1994 v1.1 February 1995 v1.2 September 1995 v2.0 August 1996 v2.1 November 1997 v3.0 February 1999 v4.0 July 2001 v5.0 June 2002 v6.0 October 2003 v6.1 April 2004 v7.0 May 2005 v8.0 June 2006 v8.1 February 2007 v9.0 July 2007 v10.0 June 2008 v11.0 June 2009 v11.1 December 2009 - Wi ...
  4. questionWhy are some of my ribbon menus in english and some in my windows language setting?
    Occurrence I have installed MapInfo 17.0.1 or later, and now my MapInfo menu items are not in English, they are in the language my Windows is set to use. Solution MapInfo is now a 2GB installer because it install multiple languages. Previously there were separate installers for each language. ...
  5. questionError: You cannot run this tool standalone. Could not connect to MapInfo Pro COM interface
    Occurrence After Installing MapInfo Discover, when I start I get an error message "You cannot run this tool standalone" Or in newer versions you get an error message "Error: Could not connect to MapInfo Pro COM interface." Solution This occurred in Discover 2019 20.1.17. Install a newer v ...
  6. questionError installing the Discover bundle
    Occurrence Installing the MapInfo Discover bundle, I receive an error "The wizard was interrupted before Discover could be completely installed". Solution MapInfo is a third-party product that is a prerequisite for Discover. Usually installation failures are due to MapInfo failing to install. ...
  7. questionError Mapinfo is not installed in this folder.
    Occurrence I have installed Datamine Discover 2019 and have started Discover and activated the license. Then I receive the error "Error MapInfo is not installed in this folder." Solution Download and install the Discover 2019 update version to resolve this error. If it persists, check you ha ...
  8. questionWarning: The current license is NOT valid for this version
    Occurrence I have install the latest version of Discover. This error occurs when I start Discover or after entering the activation code I was given. Solution This warning occurs when have not activated your license for the new version. but you have a valid license for the immediate previous v ...
  9. questionHow do I manually activate my trial or evaluation license?
    Occurrence I have installed installed Discover and been provided a trial or evaluation activation code. How do I activate my license? Solution If you have an existing license for an older version, you should firstly backup this license file in a different folder- C:\ProgramData\Encom\ETDISK.SEC ...
  10. questionDiscover settings - resetting a user profile
    Occurrence Occasionally, crashes on startup of Mapinfo Discover or Discover3D are caused by a corrupted user profile settings. Resetting these can sometimes resolve the crash. Solution To reset and clean user profile of all Discover settings, you will need to delete or backup the following - ...
  11. questionHow can I save a licence to retrieve later on a different or reformatted machine?
    Occurrence I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet. For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet. Solution To ensure that you can retrieve your ...
  12. questionCan I install MapInfo Discover 2015 32bit old UI alongside the new 64bit Ribbon UI?
    The new user interface ("64bit") version was first released by Pitney Bowes in 2014, MapInfo Pro 12.5. Pitney Bowes then released a compatible Discover add in version in 2015. The Discover addin (not MapInfo Pro) was sold to Datamine in 2017. Note it is not recommended or supported to do thi ...
  13. questionWhat is my serial number, customer number or activation code?
    To inquire about your licence details or status, contact customer support with your Company name at licensing@dataminesoftware.com
  14. questionWhen I start Discover 2017, nothing happens
    Occurrence You have a network or trial license, and when I start Discover 2017 nothing happens. Solution There was an introduced bug in Discover 2017, if your license expires in less than 14 days, its will crash on opening. The workaround is to open the Encom License Manager from the start m ...
  15. questionUninstall or upgrade error - The feature you are trying to use is on a network resource that is unavailable.
    Occurrence When trying to uninstall a product, or upgrade the version, I am prompted to find the location of a .MSI file - Solution This can occur when temporary files are deleted, and the cached version of the install is lost which prevents the uninstall of a previous version. To resolve ...
  16. questionError 1152: Error extracting to the temporary location
    Occurrence I receive the error message while trying to install Discover "Error 1152: Error extracting to the temporary location". But I have lots of space on my C drive. Solution This can be caused when your IT has roaming network user profiles (where your user documents folder is stored on a ...
  17. questionHow do I transfer my Discover license to another computer?
    This procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server. NOTE: This procedure does NOT require a connection to the internet and does not require contacting Datamine ...
  18. questionHow do I change my company name?
    Occurrence How do I change my company name that appears in the MapInfo/Discover window title and about screen , and in the Encom License manager? Solution You will need to manually delete the license files to reset your company name. Firstly make sure to transfer your license to another machi ...
  19. questionThe Discover menu does not start when opening MapInfo Pro
    Occurrence This can occur when your IT is deleting user profile settings, in HKEY_CURENT_USER or the User's Appdata. How do I start MapInfo Discover and enable MapInfo Discover to open automatically? Solution In Discover 2015 or later, navigate to either - C:\Program Files\MapInfo\Discover OR ...
  20. questionHow do I activate or upgrade my license?
    Occurrence I have installed a new version of Discover on my computer and need to activate or update the license, or I have purchased the Discover3D option. How do I activate my license or upgrade my license? Solution To activate the new Discover version or license (or enable Discover3D) - Star ...
(Page 1 of 2)      Prev | 1 | 2 | Next