Uninstall or upgrade error - The feature you are trying to use is on a network resource that is unavailable.


When trying to uninstall a product, or upgrade the version, I am prompted to find the location of a .MSI file -


This can occur when temporary files are deleted, and the cached version of the install is lost which prevents the uninstall of a previous version.

To resolve donwload the corresponding installer from our downloads page, and run this. You will then be prompted to uninstall the product.

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Last Updated on: 25th of February, 2021