Datamine Discover KB - Licensing/Installation

Discover Release History and Versions

kbadmin — Mon, 04 Aug 2025 06:27:51 GMT

v1.0 December 1994

v1.1February 1995

v1.2 September 1995

v2.0 August 1996

v2.1 November 1997

v3.0 February 1999

v4.0 July 2001

v5.0 June 2002

v6.0 October 2003

v6.1 April 2004

v7.0 May 2005

v8.0 June 2006

v8.1 February 2007

v9.0 July 2007

v10.0 June 2008

v11.0 June 2009

v11.1 December 2009 - Windows 7 supported

v12.0 June 2010 - Discover3D included in standard installation

2011 (13.0) June 2011- First MapInfo bundled installation and OEM licensing. Bundled included MapInfo Pro 11.0

2012 (14.0) June 2012 - Bundled included MapInfo Pro 11.5

2013 (15.0) June 2013 - Windows 8 support. Bundled included MapInfo Pro 12.0

2014 (16.0) July 2014 - Windows XP no longer supported. Web automated license activation added (LM v8.72). Bundled included MapInfo Pro 12.5

2015 (17.0) July 2015 - Windows 10 supported (LM v8.73). Bundled included MapInfo Pro 15.0

2015.2 (17.0) November 2015 - First 64-bit version bundle only (every Discover includes a MapInfo Pro) - standalone version no longer available (LM v8.74 and MapInfo Pro 15.2).

2016 (18.0) October 2016 - (LM v8.76 and MapInfo Pro 16.0)

2017 (19.0.239) November 2017 - Datamine first release (LM v8.77 and MapInfo Pro 16.0)

2017 Update (19.1.21264) June 2018 - (LM v8.78 and MapInfo Pro 17.0)

2019 (20.0.210) March 2019 - (LM v8.79 and MapInfo Pro 17.0.2)

2019 Update (20.1.18) July 2019 - (LM v8.79 and MapInfo Pro 17.0.3)

2019 Update (20.2.52) October 2019 - (LM v8.79 and MapInfo Pro 17.0.4)

2019 Update (20.3.97) January 2020 - (LM v8.80 and MapInfo Pro 2019)

2019 Update (20.4.82) May 2020 - (LM v8.81 and MapInfo Pro 2019.1) - Windows 7 no longer supported.

2019 Update (20.5.18) June ...

What are the system requirements for the Datamine Discover 64-bit?

kbadmin — Wed, 23 Oct 2024 23:54:23 GMT

The Datamine Discover 2023 Bundle (23.x) supports and installs MapInfo Pro Advanced 2021.1 and Discover3D.

Datamine Discover supports the following operating systems:

Windows® 11 (64-bit)
Windows® 10 (64-bit)

- ARM CPU Processors such as or Qualcomm Snapdragon or Apple Macbook M1/M2 chips are NOT supported.

- Apple Macintosh OSX and Linux operating systems are NOT supported.

- Virtualisation systems such as Citrix, Apple Mac Parallels or VMWare are NOT supported.

- Windows XP & Vista & 7 & 8 are NOT supported.

Minimum Hardware Requirements

x64 Intel Core i3/i5/i7 6000+ series or equivalent CPU processor with AVX extensions (note MapInfo/Discover does not utilise multiple CPU cores in most tools.)
4 Gigabytes of RAM ...

What is a distributable license?

kbadmin — Mon, 06 May 2024 04:16:21 GMT

The distributable license model was created by MapInfo Pro, to overcome a shortcoming in not having a customer licensing portal, so there was no way to manage a large pool of standalone node locked licenses and license keys. Like with standalone licenses, a user needs to manually return the license to the server to release it.

It requires -

1. A on-site local license "server" and network (i.e. a wifi router all computers connect to). This can be on any windows PC that is always left on and configured to never sleep/hibernate.

2. A user connect to the license server, and a license is automatically assigned to that computer's hardwareID (not user) and borrowed for the default maximum borrow time (380 days).

3. The users on that computer no longer need to connect to the license server for the remainder of this borrow time. Another user's computer cannot use the license even if the first user closes the software.

4. The license can be returned to the server at anytime, to allow it to be used by another user (transferred). If it is not returned before it expires it automatically becomes 'revoked' free on the server for another user.

The admin portal for the server can be accessed from any computer on the network, to view license usage details.

This is different to a traditional network concurrent or "floating" license, as with that model as soon s any users closes the software, the license is returned and free for a different user to user. No manual return of the license is required.

Your Discover License is invalid.

kbadmin — Wed, 24 May 2023 00:09:38 GMT

Occurrence

When I start MapInfo Discover bundle, I receive the error "Your Discover license is invalid."

Solution

To use the bundled (combined licensing) version of MapInfo Discover - MapInfo Professional, your license will need to be converted to the bundled product version.

To inquire about changing or checking your license eligibility, contact licensing@dataminesoftware.com

Can I run Mapinfo Discover on a Apple Mac?

kbadmin — Tue, 17 Jan 2023 01:07:54 GMT

It has never been supported to run MapInfo Pro or Discover on an Apple Mac.

However, previously it has been able to run via BootCamp or Parrellels, as Macbooks had used Intel CPUs for many years, which are windows compatible.

Recently Macbook have changed ARM M1 Chips (previously only used in mobile smart phones and tablets), which are not Windows compatible.

Hence, you cannot install windows natively via Bootcamp (also known as dual boot) on them. They are missing required Intel compatible hardware extensions such as AVX512 that many Winodws software will require and Discover requires it, so you will not be able to install Discover.

https://www.parallels.com/eu/pd/windows-on-m1-mac/#:~:text=If%20you%20have%20an%20Apple,use%20Parallels%20Desktop%20for%20Mac

If you wish for this to be fixed, you should contact the Virtual Machine software vendor, Parrellels.

https://forum.parallels.com/th ...

Why are some of my ribbon menus in english and some in my windows language setting?

kbadmin — Tue, 31 May 2022 01:23:47 GMT

Occurrence

I have installed MapInfo Pro 17.0.1 or later, and now my MapInfo menu items are not in English, they are in the language my Windows is set to use.

Solution

MapInfo Pro 17.0.1 and later is now a 2GB installer because it installs multiple languages but is not optimized for translation (i.e. not small translated text files), so many large binary files are duplicated. Previously there were separate installers for each language.

The Discover bundle installs overrides the MapInfo setting and sets it to always display in English.

To change this copy the file -

C:\Program Files\MapInfo\Professional\MapInfoPro.exe.config

To your desktop and open it in notepad. Change the line -

Occurrence

Are MapInfo Pro, Datamine Discover and Discover 3D supported on Windows 11 operating systems?

Solution

We will provide technical support and raise issues found if you are using Windows 11.

We have done testing on Windows 11 and have not found any issues, and based on the information from Microsoft we do not anticipate any major issues.

MapInfo Pro 2021 supports Windows 11.

Can I install MapInfo Discover 2015 32bit old UI alongside the new 64bit Ribbon UI?

kbadmin — Wed, 14 Jul 2021 02:57:00 GMT

The new user interface ("64bit") version was first released by Pitney Bowes in 2014, MapInfo Pro 12.5. Pitney Bowes then released a compatible Discover add in version in 2015. The Discover addin (not MapInfo Pro) was sold to Datamine in 2017.

Note it is not recommended or supported to do this, as some workspaces and files are not backwards compatible and it is End of Life and no longer supported.

Yes you can! It does not require a separate license. It does not matter which order you install the 32bit or 64bit.

Download links are here -

MapInfo Discover 2015 bundle (install first)

Discover 2015.0.1 patch

MapInfo 15.0.3 patch

...

Uninstall or upgrade error - The feature you are trying to use is on a network resource that is unavailable.

kbadmin — Thu, 25 Feb 2021 01:21:38 GMT

Occurrence

When trying to uninstall a product, or upgrade the version, I am prompted to find the location of a .MSI file -

Solution

This can occur when temporary files are deleted, and the cached version of the install is lost which prevents the uninstall of a previous version.

To resolve donwload the corresponding installer from our downloads page, and run this. You will then be prompted to uninstall the product.

Warning: The current license is NOT valid for this version

kbadmin — Thu, 28 Jan 2021 22:54:07 GMT

Occurrence

I have install the latest version of Discover. This error occurs when I start Discover or after entering the activation code I was given.

Solution

This warning occurs when have not activated your license for the new version. but you have a valid license for the immediate previous version. You will automatically have a 20 day trial period for the new version.

To activate your license for the new version -

Click Yes to request upgrade activation.
In the Customer No box, type the 7-digit customer number.
In the Serial Number box, type the 10-digit serial number. If upgrading an existing license, the current serial number is displayed.
In the User Name box, type the name of the product user.
In the Email box, type the contact email address. Repeat this in the Confirm Email box.
Click the Automatic button to automatically submit the activation request.

How do I activate or upgrade my license?

kbadmin — Fri, 11 Dec 2020 04:03:25 GMT

Occurrence

I have installed a new version of Discover on my computer and need to activate or update the license, or I have purchased the Discover3D option.
Note if you have the previous version licensed, you will have a trial period for 21 days to activate the new license.

How do I activate my license or upgrade my license?

Solution

To activate the new Discover version or license (or enable Discover3D) -

Start MapInfo Discover from the shortcut on your desktop, or search the start menu for "Encom License Manager"
You will be asked to license your copy, click Yes.
(Optional) The Create License File dialog box will be displayed. Type the company name and click OK. The License Manager is displayed.
Select the Activate License tab.
In the License Type box, select <Local>.
Select the Product you are activating. For Discover3D, select Discover (Discover3D (ONLY) is only used in special situations)
In the Customer No box, type the 7-digit customer number.
In the Serial Number box, type the 10-digit serial number. If upgrading an existing license, the current serial number is displayed.
In the User Name box, type the name of the product user.
In the Email box, type the contact email address. Repeat this in the Confirm Email box.
Uninstalling/Reinstalling or Upgrading MapInfo Discover - Settings and Licensing

kbadmin — Mon, 11 May 2020 03:47:07 GMT

Occurrence

If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files?

Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations?

Solution

Discover

Licenses

See the related articles on transferring or returning a license to a different computer.
When MapInfo Discover is uninstalled the license is preserved on that computer (i.e. the license is unaffected by a MapInfo Discover uninstall). Upon reinstalling MapInfo Discover a new activation code is not required.

Error: You cannot run this tool standalone. Could not connect to MapInfo Pro COM interface

kbadmin — Tue, 05 Nov 2019 23:53:12 GMT
Occurrence

After Installing MapInfo Discover, when I start I get an error message "You cannot run this tool standalone"

Or in newer versions you get an error message "Error: Could not connect to MapInfo Pro COM interface."

Solution

This occurred in Discover 2019 20.1.17.

Install a newer version to resolve the issue.

If the problem persists in the newer version, you will need to delete your corrupted user profile -
http://encomkb.encom.com.au/questions.php?questionid=829

Error installing the Discover bundle

kbadmin — Wed, 07 Aug 2019 01:03:25 GMT
Occurrence

Installing the MapInfo Discover bundle, I receive an error "The wizard was interrupted before Discover could be completely installed".

Solution

MapInfo is a third-party product that is a prerequisite for Discover. Usually installation failures are due to MapInfo failing to install.

Try to download and install the supported version of MapInfo for your Discover version from -
https://support.precisely.com/product-downloads/

You can use the evaluation or maintenance links, the downloads are identical.

Once MapInfo is installed successfully, then you can install the Discover.

Error Mapinfo is not installed in this folder.

kbadmin — Wed, 07 Aug 2019 00:57:19 GMT
Occurrence

I have installed Datamine Discover 2019 and have started Discover and activated the license. Then I receive the error "Error MapInfo is not installed in this folder."

Solution

Download and install the Discover 2019 update version to resolve this error.

If it persists, check you have MapInfo install and the file exists -
C:\Program Files\MapInfo\Professional\MapinfoPro.exe

If this is missing you will need to download and install the supported version of MapInfo for your Discover version from -
http://www.pbinsight.com/support/product-downloads/for/mapinfo-professional

You can use the evaluation or maintenance links, the downloads are identical.

How do I manually activate my trial or evaluation license?

kbadmin — Wed, 10 Apr 2019 00:03:28 GMT

Occurrence

I have installed installed Discover and been provided a trial or evaluation activation code.

How do I activate my license?

Solution

If you have an existing license for an older version, you should firstly backup this license file in a different folder-
C:\ProgramData\Encom\ETDISK.SEC
Note this is a hidden folders you will need to enable the option to view them -
At the end of the trial, simply copy and paste the backup file back to here to restore your original license.

To activate the trial license, after installing the software -

Start MapInfo Discover from the shortcut on your desktop. You will be asked to license your copy, click Yes.
If you are not prompted to license your copy of Discover or Discover3D, search the start menu for "Encom License Manager" and run this program.
(Optional) The Create License File dialog box will be displayed. Type the company name and click OK. The License Manager is displaye ...

Discover settings - resetting a user profile

kbadmin — Mon, 01 Apr 2019 01:10:44 GMT
Occurrence

Occasionally, crashes on startup of Mapinfo Discover or Discover3D are caused by a corrupted user profile settings. Resetting these can sometimes resolve the crash.

Solution

To reset and clean user profile of all Discover settings, you will need to delete or backup the following -

C:\Users\USERNAME\AppData\Roaming\Encom

Note these are a hidden folder, Select to Show hidden items to view -

Then navigate to start menu and search for "regedit". Open this program, and then delete the registry folders -
HKEY_CURRENT_USER\Software\Encom

How can I save a licence to retrieve later on a different or reformatted machine?

kbadmin — Wed, 09 May 2018 00:16:51 GMT

Occurrence

I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet.
For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet.

Solution

To ensure that you can retrieve your licence in the future, you can "Park" a license by transferring to the Encom Licencing server, and retrieving this at a later date.
NOTE This is a manual process and relies on a email being sent via your Outlook MAPI client to us, and is manual process and mauy take up to 2 business days to process. If you have issues activating the license again, you can check if it has been sucessfully received and process by contacting licensing@dataminesoftware.com

You can park a licence on our server by following the normal transfer dialog and select the Return License option. You will be prompted to email the return code.

In the future when you wish to re-activate the licence simply open or install the software and send off the request the activation as usual via the licensing dialogs.
Steps to do this are -
1) Run MapInfo Discover and select the PRO tab
To inquire about your licence details or status, contact customer support with your Company name at licensing@dataminesoftware.com

When I start Discover 2017, nothing happens

kbadmin — Wed, 13 Dec 2017 05:07:27 GMT
Occurrence

You have a network or trial license, and when I start Discover 2017 nothing happens.

Solution

There was an introduced bug in Discover 2017, if your license expires in less than 14 days, its will crash on opening.

The workaround is to open the Encom License Manager from the start menu, and renew or activate your license such that is expires further in the future.

Error 1152: Error extracting to the temporary location

kbadmin — Thu, 30 Nov 2017 05:01:09 GMT
Occurrence

I receive the error message while trying to install Discover "Error 1152: Error extracting to the temporary location". But I have lots of space on my C drive.

Solution

This can be caused when your IT has roaming network user profiles (where your user documents folder is stored on a central file server), and a quota restriction set on these. This means the temp files are extracted here and there is insufficient space. Contact your IT to check this and increase the space, or install the program for you.

How do I transfer my Discover license to another computer?

kbadmin — Thu, 09 Nov 2017 04:23:10 GMT
This procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server.

NOTE: This procedure does NOT require a connection to the internet and does not require contacting Datamine.

1/. On the destination computer, ensure that the same version of MapInfo Discover is installed as is present on the
old computer.

2/. On the destination computer, run MapInfo Discover, and select the Activate option when prompted. Note
the Hardware ID provided.

3/. On the old computer open the Discover license manager by either -

32-bit
Occurrence

How do I change my company name that appears in the MapInfo/Discover window title and about screen , and in the Encom License manager?

Solution

You will need to manually delete the license files to reset your company name.

Firstly make sure to transfer your license to another machine or return it to us (see the related articles).

Next navigate to -

C:\ProgramData\Encom
Note that these are hidden folders, and you need to either type the location in the address bar or select View>Hidden items -

Delete any ETDISK.SEC files present in the directory.
Then start Discover and you will be prompted to enter a new company name and then to re-activate the license.

Note that there is also a company setting under Discover>Configuration>Settings - this is used in the Scaled Output tool's titleblocks as the default company name.

The Discover menu does not start when opening MapInfo Pro

Josh Knight — Mon, 02 Oct 2017 06:01:40 GMT
Occurrence

When I open Datamine Discover from the desktop shortcut, only MapInfo menus load. There are no Discover menu tabs.

How do I start M ...

Message: The installation of .... has appeared to have failed.

kbadmin — Tue, 25 Oct 2016 22:57:15 GMT
Occurrence

When running the installation of a MapInfo product I receive the message -

"The installation of xxxx has appeared to have failed. Do you want to continue the installation?"

Where xxxx refers to the name of a prerequisite.

Solution

For the named prerequisite, try downloading (i.e. form Microsoft downloads) and installing these manually. They will also fail, but with a more descriptive error message and you can contact their (i.e. Microsoft support) for troubleshooting the error in their installer.
If you do not have all prerequisites correctly installed, certain functionality of our products may not work.

Warning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.

kbadmin — Tue, 18 Aug 2015 04:44:28 GMT

Occurrence

This message still appears after you have upgraded the MapInfo Discover installation, but have NOT activated the new version license.

Solution

Select Yes to upgrade and activate the new license. Then follow the activation procedure in this related article

Can I install multiple MapInfo Pro versions and run MapInfo Discover?

kbadmin — Tue, 18 Aug 2015 04:39:01 GMT

With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed.

Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This includes simultaneously running MapInfo Pro 12.5 64-bit and MapInfo Pro 12.5 32-bit/Discover 2014.� Issues will likely occur with some advanced modules (such as Drillholes, 3D and Graphmap).

With previous versions of Discover (pre-2013), you can have multiple MapInfo Pro versions installed; however Discover will only fully (correctly) install onto the last (most recently) installed version of MapInfo Pro.

For these older versions of Discover, you will need to navigate to the MapInfo Pro program directory for the version that Discover has installed to, and manually copy all EncomXXXX.XHX grid/raster handler files and the ERMapper_u.dll to the other MapInfo Pro version's program directories.

You will also need to manually start/run the Discover.mbx when opening other versions.

Can I install MapInfo Discover silently/unattended?

kbadmin — Tue, 18 Aug 2015 04:36:24 GMT

Datamine Discover KB - Licensing/Installation

Discover Release History and Versions

What are the system requirements for the Datamine Discover 64-bit?

What is a distributable license?

Your Discover License is invalid.

Can I run Mapinfo Discover on a Apple Mac?

Why are some of my ribbon menus in english and some in my windows language setting?

Can I install MapInfo Discover 2015 32bit old UI alongside the new 64bit Ribbon UI?

Uninstall or upgrade error - The feature you are trying to use is on a network resource that is unavailable.

Warning: The current license is NOT valid for this version

How do I activate or upgrade my license?

Uninstalling/Reinstalling or Upgrading MapInfo Discover - Settings and Licensing

Error: You cannot run this tool standalone. Could not connect to MapInfo Pro COM interface

Error installing the Discover bundle

Error Mapinfo is not installed in this folder.

How do I manually activate my trial or evaluation license?

Discover settings - resetting a user profile

How can I save a licence to retrieve later on a different or reformatted machine?

When I start Discover 2017, nothing happens

Error 1152: Error extracting to the temporary location

How do I transfer my Discover license to another computer?

The Discover menu does not start when opening MapInfo Pro

Message: The installation of .... has appeared to have failed.

Warning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.

Can I install multiple MapInfo Pro versions and run MapInfo Discover?

Can I install MapInfo Discover silently/unattended?