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There were 33 articles found in this category:

  1. questionThe Discover menu does not start when opening MapInfo Pro
    Occurrence This can occur when your IT is deleting user profile settings, in HKEY_CURENT_USER or the User's Appdata. How do I start MapInfo Discover and enable MapInfo Discover to open automatically? Solution In Discover 2015 or later, navigate to either - C:\Program Files\MapInfo\Discover OR ...
  2. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  3. questionMapInfo Discover Windows 10 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 10 operating systems?. Solution 64-bit Windows 10 support was implemented in the MapInfo Discover 2015.2 64-bit Bundle (incorporating MapInfo Pro 15.2), released in December 2015. 32-bit MapInfo Pro 15.0 ...
  4. questionYour Discover License is invalid.
    Occurrence When I start MapInfo Discover bundle, I receive the error "Your Discover license is invalid." Solution To use the bundled (combined licensing) version of MapInfo Discover - MapInfo Professional, your license will need to be converted to the bundled product version. To inquire about ...
  5. questionMapInfo Discover Windows 8 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 8 operating systems?. Solution Windows 8 support (32 bit or 64 bit) was implemented in both: - MapInfo Pro 12.0 and - Discover / Discover 3D 2013 released in July 2013.
  6. questionWarning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.
    Occurrence This message still appears after you have upgraded the MapInfo Discover installation, but have NOT activated the new version license. Solution Select Yes to upgrade and activate the new license. Then follow the activation procedure in this related article
  7. questionCan I install multiple MapInfo Pro versions and run MapInfo Discover?
    With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed. Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This include ...
  8. questionCan I install MapInfo Discover silently/unattended?
    The Discover installers support silent/quiet installation. The syntax is a follows - setup.exe /S /v" /qn" This requires UAC elevation, so it should only be executed from within an elevated command line prompt (known as “Run As Administrator”). The following additional properties ...
  9. questionHow can I transfer my Discover PA licence to another machine?
    How do I transfer my Discover PA license to another computer? This procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server. NOTE: This procedure does NOT require a conn ...
  10. questionError "The Activation code is invalid....."
    Occurrence 1/. Is the computer you are trying to activate the same computer used to generate the original licensing request? The License Activation codes are only valid for the computer from which the license request was generated. Please check that the computers Hardware ID code matches the a ...
  11. questionEncom fonts files are missing or black square symbols are appearing
    Occurrence After upgrading/installing Discover, the symbols such as Collar and EOH symbols on sections and certain map symbols are displaying as black Squares. Solution After installing/upgrading Encom Discover, you will need to restart Windows to complete the update of the Encom ET font files.
  12. questionWarning: The access permissions on the Discover Temp directory are read only.
    Occurrence When I start Discover, I receive an error message "Warning: The access permissions on the Discover Temp directory are read only." Solution This generally occurs when you launch 2 instances of MapInfo Discover at the same time, i.e. you accidently double click on the shortcut. No act ...
  13. questionError "XXX.exe is not a valid Win32 application"
    Occurrence After downloading a installation file from Encom's website, and attempting to run the installation, this error is displayed. Solution This indicates a corrupted download file. Delete the file, and re-download. When you download make sure to click "Save As" and save the file to a local ...
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