Occurrence
Occurs on a older version of MapInfo Pro.
Symptoms:
1/. Opening a workspace incorporating Bing content returns an error
2/. All HOME>Open>Base Maps (the Bing Aerial, Hybrid, Roads) are inactive / greyed out.
3/. All and File >Tile Server Maps options are greyed out
Solution
Install the latest Discover MapInfo bundle which is available from this KB -
https://discoverkb.dataminesoftware.com/questions.php?questionid=818
The MapInfo Premium component, which enables the Bing functionality, is a separate license from MapInfo Pro, and is only sold and provided on a annual subscription basis.
Maintained customers will need to apply a patch to re-enable it when it expires.
Bing Maps has a limited license period, which is specific to each version of MapInfo Pro. Bing Maps, Add Bing Roads to Map and the Move Map to features cease working after this date:
• MapInfo Pro 2023 on December 31st 2024
• MapInfo Pro 2021 on December 31st 2021
• MapInfo Pro 2019 on December 31st 2020
• MapInfo Pro 17.0 on December 31st 2019
• MapInfo Pro 16.0 on December 31st 2017
• MapInfo Pro 15.0 and 15.2 on December 31st 2016
To obtain a fix to use Bing beyond these dates contact support and provide your Discover license serial number at support.discover@dataminesoftware.com
Troubleshooting tip
For most, the patch installs without any issues. You will see a confirmation message. In case it is necessary to check if the utility successfully extended access to the Microsoft Bing™ services then a log file will be created:
PBMSBingServices.log is created if the basic Bing services is updated
PBMSPBingServices.log is created if the Bing Premium service is updated
The log files are stored in the user’s temp folder C:\Users\<username>\AppData\Local\Temp.
To run the installer from the command line, please see the attached release notes for details.
