Occurrence
Some
possible causes of invalidating your MapInfo FlexNET license are -
1. You have upgraded to Windows 10, or there has been a feature update to this.
2. You
have upgraded your computer’s hardware.
3. Your IT has deleted the contents of C:/ProgramData/FlexNET, or is running some type of virtualized thin client environment which is not supported.
4. You have installed MapInfo 32bit alongside a newer 64bit version, which is not supported, and now receive a -73 error
Solution
To resolve these issues in the 2017 Update or later -
1) Close all instances of MapInfo Discover
2) Search the start menu for "MapInfo License Fix" and run this shortcut
3) Click the Fix License button
In previous version you will need to -
1) Close all instances of MapInfo Discover
2) Download the file attached.
3) Unzip the file
4) Double click to run MapInfoLicenseFix.exe
5) Click the Fix License button
If the license issue persists, collect the following files -
C:\Users\USERNAME\AppData\Local\Temp\PBLicense.log
C:\Users\USERNAME\AppData\Local\Temp\ActivateLicenseFile.log
And all the files in this folder -
C:\ProgramData\Flexnet\
And send these files to our technical support team via support.discover@dataminesoftware.com
