Opening the Discover 3D window causes a crash (64-bit only)

Occurrence

When running MapInfo Discover 3D (64-bit), attempting to open the Discover 3D window crashes on opening.
Or you may be receiving an error message "Unable to open cosmetic.fdb".

Solution

This is due to Microsoft not supporting side-by-side installation of Office 32bit and 64bit versions. 
There is a workaround that has been tested with Office 2013 or Office 2016 (365) installed. If you are using Office 2010, it is recommended you upgrade to a newer supported version of Office first.

In the start menu search for "Access Database Fix". Run this shortcut and click OK on the prompt to apply.

Note that this fix is not permanent, and may break when Windows Update automatically updates your Office installation. If this occurs, the fix will need to be run again from time to time.


If the issues persists, please do the following -

1. Manually uninstall all versions of the Microsoft Office Access Database Engine 2010 from the control panel.
2. Then run the Access Database Fix from the start menu>Datamine folder.


If this still persists you can try the following -

1. Manually uninstall all versions of the Microsoft Office Access Database Engine 2010 from the control panel.
2. Download the 2016 version of AccessDatabaseEngine_x64.exe from this page 
https://www.microsoft.com/en-us/download/details.aspx?id=54920
3. Open a command prompt and run as admin, and use the "cd " command to change the directory to the downloads folder
4. Run the installer with a \passive parameter -
AccessDatabaseEngine_x64.exe /passive

Note if you wish to use 32bit software you should only install the Acess 20120 engine 32bit, not the 2016 version as it will conflict.


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Last Updated on: 6th of July, 2021