Datamine Discover KB - MapInfo Licensing

Bing Aerial Base Maps no longer works in MapInfo Pro

Josh Knight — Wed, 17 Jan 2024 05:05:40 GMT

Occurrence

Occurs on a older version of MapInfo Pro.

Symptoms:

1/. Opening a workspace incorporating Bing content returns an error

2/. All HOME>Open>Base Maps (the Bing Aerial, Hybrid, Roads) are inactive / greyed out.

3/. All and File >Tile Server Maps options are greyed out

Solution

Install the latest Discover MapInfo bundle which is available from this KB -

https://discoverkb.dataminesoftware.com/questions.php?questionid=818

The MapInfo Premium component, which enables the Bing functionality, is a separate license from MapInfo Pro, and is only sold and provided on a annual subscription basis.
Maintained customers will need to apply a patch to re-enable it when it expires.

Bing Maps has a limited license period, which is specific to each version of MapInfo Pro. Bing Maps, Add Bing Roads to Map and the Move Map to features cease working after this date:

• MapInfo Pro 2023 on December 31st 2024

• MapInfo Pro 2021 on December 31st 2021

• MapInfo Pro 2019 on December 31st 2020

• MapInfo Pro 17.0 on December 31st 2019

• MapInfo Pro 16.0 on December 31st 2017

• MapInfo Pro 15.0 and 15.2 on December 31st 2016

To obtain a fix to use Bing beyond these dates contact support and provide your Discover license serial number at Occurrence

When I select to start MapInfo Discover, I receive the error "Restricted Copy - this must be used within from Discover.exe"

Solution

This is caused by running MapinfoPro.exe directly, with the Discover bundle licensing you MUST be starting -

C:\Program Files\MapInfo\Professional\Discover.exe

Make sure you are starting Discover from the desktop shortcut -

If you have installed the Discover - MapInfo Pro bundle (combined), you must recreate your shortcuts from the Start Menu>Datamine>Datamine Discover

If you have pinned the MapInfo window to your taskbar, this will not work. Instead right click on the Datamine Discover shortcut, and select More>Pin to Taskbar.

You should delete any existing shortcuts to the MapInfo Professional icon.

If ...

A MapInfo license error 880002 is displayed upon starting the MapInfo Discover Bundle

kbadmin — Wed, 25 Sep 2019 00:43:42 GMT

See this MapInfo KB -

https://customer.precisely.com/s/article/Resolve-Unable-to-validate-your-license-due-to-error-880002-when-opening-MapInfo-Pro-on-a-Citrix-Environment-with-App-V?language=en_US

A MapInfo license error -73 is displayed upon starting the MapInfo Discover Bundle

Josh Knight — Wed, 25 Sep 2019 00:32:17 GMT

Occurrence

Some possible causes of invalidating your MapInfo FlexNET license are -

1. You have upgraded to Windows 10, or there has been a feature update to this.

2. You have upgraded your computer’s hardware.

3. Your IT has deleted the contents of C:/ProgramData/FlexNET, or is running some type of virtualized thin client environment which is not supported.

4. You have installed MapInfo 32bit alongside a newer 64bit version, which is not supported, and now receive a -73 error

Solution

Occurrence

I have installed MapInfo 17.0.2, but when starting the Discover shortcut, MapInfo is opening a dialog requesting for a subscription login.

Solution

This is because you ticked the box during install "I do not have a serial number", but it should of been pre-filled with your existing Discover OEM bundle serial number already installed.

To turn on or off the new MapInfo Viewer subscription mode, navigate to -

C:\Program Files\MapInfo\Professional

To turn off viewer subscription (use full MapInfo) double click DefaultToFullPro.reg

To turn on viewer (not using the Discover OEM bundle license, and requires a subscription login), double click DefaultToSubscription.reg

Select Yes at both prompts to add this information to your registry.

If the issue persists there is also 2 other ways to run the viewer to check.

The configuration file C:\Program Files\MapInfo\Professional\MapInfoPro.exe.config

Add key under appSettings section

<add key="Subscription" value="Off"/> to start Pro in full licensed mode
<add key="Subscription" value="On"/> to start Pro in Viewer mode
<add key="Subscription" value="MIPRO_Viewer"/> to start Pro in Viewer mode with a specific plan named 'planid'

By a Command line parameter (this is the MapInfo Viewer start menu shortcut)

to start Pro in Viewer mode: MapInfo ...

MapInfo is asking for a activation response file

kbadmin — Thu, 01 Feb 2018 02:20:13 GMT

Occurrence

I was trying to activate MapInfo using the offline email method. Now it asks me each time on startup for a response file from MapInfo

Solution

Search in the start menu, "regedit" and open this tool.

Then navigate to -

Computer\HKEY_CURRENT_USER\Software\MapInfo\MapInfo\Professional\1700

Where "1700" is the version number of Mapinfo you are using.

Then delete the value -

ActReqPath

What is my serial number, customer number or activation code?

kbadmin — Mon, 29 Jan 2018 03:31:43 GMT

To inquire about your licence details or status, contact customer support with your Company name at licensing@dataminesoftware.com

Why does my MapInfo About licence show OEM and restricted copy?

kbadmin — Mon, 19 Dec 2011 15:20:50 GMT

Occurrence

After installing and licensing the Discover-MapInfo bundle, when I go to MapInfo Help>About this MapInfo product, the licence is shown as "OEM" and "Restricted copy" with no serial number or access codes.

Solution

This is the expected behavior when using the Discover-MapInfo bundle. To check your licence details, use Discover>Discover Help>About Discover instead.