License Install Error Unable to start service

kbadmin — Tue, 23 Sep 2025 07:02:17 GMT

Occurrence

When I run the License Server installation, I receive the error -
"Error unable to start the EncomLM service."

Solution

Check that you have the required prerequisite installed, which is Microsoft C++ 2015 x86 and x64 and restart the computer. Then run the install again.

License Install Error 1923

kbadmin — Wed, 14 Feb 2024 04:33:11 GMT

Occurrence

When I run the License Server installation, I receive the error -
"Error 1923. Service EncomLM (Encom License Manager) could not be installed. Verify that you have sufficient privileges to install system services.

Solution

This can occur on Windows Server computers that have restricted permissions.

The user running the installer does not have sufficient privileges to install a service. When starting the installer, "Run as administrator" by right clicking on the installer.
The SYSTEM attempting to start the service does not have the "LogOnAsService" right. The Log on as Service right applies to the Local Security Policy of the machine where the it is installed. This right can be applied using ‘Administrative Tools’ -> ‘Local Security Policy’ ->‘Local Policy’ -> ‘User Rights Assignment’ -> ‘Log on as a service’. Also make sure the user is not listed in the Deny Log as a service security policy.

It can also occur in situation where there is an existing EncomLM service that had been install/created under different permissions. i.e. Domain Administrator.

To troubleshoot -
1)
Open an elevated command prompt and type in -

cd C:\Program Files (x86)\Encom

2) Then type in

EncomLM.exe -u

And press enter. This should uninstall the existing service.

3) Go to the services console and you can verify the EncomLM service is removed.

4) You should now be able to run the new installation.

If the issues persists, it is also recommended to try restarting in a clean boot environment.
Steps to do thi ...

Warning: The current license is NOT valid for this version

kbadmin — Thu, 28 Jan 2021 22:54:07 GMT

Occurrence

I have install the latest version of Discover. This error occurs when I start Discover or after entering the activation code I was given.

Solution

This warning occurs when have not activated your license for the new version. but you have a valid license for the immediate previous version. You will automatically have a 20 day trial period for the new version.

To activate your license for the new version -

Click Yes to request upgrade activation.
In the Customer No box, type the 7-digit customer number.
In the Serial Number box, type the 10-digit serial number. If upgrading an existing license, the current serial number is displayed.
In the User Name box, type the name of the product user.
In the Email box, type the contact email address. Repeat this in the Confirm Email box.
Click the Automatic button to automatically submit the activation request.

Error: You have an incomplete license system

kbadmin — Fri, 19 Jun 2020 03:09:51 GMT

Occurrence

On starting Discover I receive the error "ERROR: You have an incomplete license system (license DLL not found).

Solution

Download and install the latest version of the Encom License Manager from here

If the error persists -

1. From the Control Panel, uninstall Encom License Manager. Then run the install again.

2. If the issue still occurs, in the Control Panel Remove Program, find Microsoft Visual C++ 2015-2019. For both the x86 and x64 version, select them and click Change, and the select the Repair option to repair both of them.

If the error still persist, verify you have the files -

C:\Windows\System32\ETXLM64.dll

C:\Windows\SysWOW64\ETXLM.dll

And the file versions are matching the version of the Encom License Manager.

How do I manually activate my trial or evaluation license?

kbadmin — Wed, 10 Apr 2019 00:03:28 GMT

Occurrence

I have installed installed Discover and been provided a trial or evaluation activation code.

How do I activate my license?

Solution

If you have an existing license for an older version, you should firstly backup this license file in a different folder-

C:\ProgramData\Encom\ETDISK.SEC

Note this is a hidden folders you will need to enable the option to view them -

At the end of the trial, simply copy and paste the backup file back to here to restore your original license.

To activate the trial license, after installing the software -

Start MapInfo Discover from the shortcut on your desktop. You will be asked to license your copy, click Yes.
If you are not prompted to license your copy of Discover or Discover3D, search the start menu for "Encom License Manager" and run this program.
(Optional) The Create License File dialog box will be displayed. Type the company name and click OK. The License Manager is displaye ...

How can I save a licence to retrieve later on a different or reformatted machine?

kbadmin — Wed, 09 May 2018 00:16:51 GMT

Occurrence

I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet.
For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet.

Solution

To ensure that you can retrieve your licence in the future, you can "Park" a license by transferring to the Encom Licencing server, and retrieving this at a later date.

NOTE This is a manual process and relies on a email being sent via your Outlook MAPI client to us, and is manual process and mauy take up to 2 business days to process. If you have issues activating the license again, you can check if it has been sucessfully received and process by contacting licensing@dataminesoftware.com

You can park a licence on our server by following the normal transfer dialog and select the Return License option. You will be prompted to email the return code.

In the future when you wish to re-activate the licence simply open or install the software and send off the request the activation as usual via the licensing dialogs.

Steps to do this are -

1) Run MapInfo Discover and select the PRO tabThis procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server.

NOTE: This procedure does NOT require a connection to the internet and does not require contacting Datamine.

1/. On the destination computer, ensure that the same version of MapInfo Discover is installed as is present on the
old computer.

2/. On the destination computer, run MapInfo Discover, and select the Activate option when prompted. Note
the Hardware ID provided.

3/. On the old computer open the Discover license manager by either -

32-bit
Occurrence

How do I change my company name that appears in the MapInfo/Discover window title and about screen , and in the Encom License manager?

Solution

You will need to manually delete the license files to reset your company name.

Firstly make sure to transfer your license to another machine or return it to us (see the related articles).

Next navigate to -

C:\ProgramData\Encom
Note that these are hidden folders, and you need to either type the location in the address bar or select View>Hidden items -

Delete any ETDISK.SEC files present in the directory.
Then start Discover and you will be prompted to enter a new company name and then to re-activate the license.

Note that there is also a company setting under Discover>Configuration>Settings - this is used in the Scaled Output tool's titleblocks as the default company name.

Datamine Discover KB - Encom License Manager

License Install Error Unable to start service

License Install Error 1923

Warning: The current license is NOT valid for this version

Error: You have an incomplete license system

How do I manually activate my trial or evaluation license?

How can I save a licence to retrieve later on a different or reformatted machine?