https://discoverkb.dataminesoftware.com en-us https://discoverkb.dataminesoftware.com ActiveKB NX support.discover@dataminesoftware.com Fri, 15 May 2026 22:55:20 AEST 20 https://discoverkb.dataminesoftware.com/questions.php?questionid=981 https://discoverkb.dataminesoftware.com/questions.php?questionid=981 If you are having trouble installing Discover software, the most useful information is to collect the installation log file (which is shown at the end of a failed install).<div><br/></div><div>Discover always save these in folder -</div><div>C:\ProgamData\</div><div><br/></div><div>With names such as Discover_ArcGIS_Install.log or Discover2024_Install.log. Collect all the relavent recent logs and send them to support.discover@dataminesoftware.com</div><div><br/></div> kbadmin Mon, 19 Jan 2026 05:45:25 GMT https://discoverkb.dataminesoftware.com/questions.php?questionid=824 https://discoverkb.dataminesoftware.com/questions.php?questionid=824 <span class="encomtext">If you are receiving a generic crash from a program, you can generate a dump file to send to support by the following steps -<div><br/></div><div>1) Download the zip file attached at the bottom of this article.</div><div>2) Extract the files</div><div>3) Double click on the EnableDumpFiles.reg and accept the warning</div><div>4) Now when the program crashes, it should generate a dump file in C:\Dumps\</div><div><br/></div><div>You should also collect the application error from the Event Viewer by -</div><div><br/></div><div>1. Search the start menu for "Event Viewer"</div><div>2. Open this program, then go to Windows Logs&gt;Applications</div><div>3. Scroll down to the time the crash occured, and find the Error event</div><div>4. Check the event details reference the program you were using</div><div>5. Right click on this, and select Save Selected Events. </div><div><br/></div><div><img src="https://discoverkb.dataminesoftware.com/images/CrashLogs.PNG" width="897" height="605" alt="" border="0" title="" align="Baseline"/><br/></div><div><br/></div><div><div>Lastly, you should also collect your system information file, which provides details on the hardware and environment. To do this -</div><div><br/></div><div>1. Search the start menu for "System Information"</div><div>2. Open this program</div><div>3. Then go to File&gt;Save As</div></div><div><br/></div></span><div></div> kbadmin Thu, 08 Oct 2020 06:33:32 GMT